Two Scarborough residents each signed individual contracts with a plumbing company for repair services amounting to $33,335 and ~$15,000 respectively.
Fortunately both residents sought a 2nd opinion.
It turned out that the first resident got her flooding problem fixed by another plumber for $1,700.
In the second case, the toilet that needed repairs was done by the resident’s father in 1.5 hours, and the necessary part for the repairs was purchased from Home Depot for $50.
CTV News stepped in, and eventually both residents obtained a refund. The media’s advice include always seeking a second opinion for contract work, and exercising vigilance when signing the contract agreement ie, to ensure full refund is available to the customer who wants out.
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